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Delivery Information

Shipping & Delivery

We ship to over 30 countries worldwide. Learn about our shipping methods, rates, delivery times, and order tracking.

Free Shipping

On all EU orders over €80

30+ Countries

Worldwide delivery available

Insured Packages

Every shipment is fully covered

Fast Processing

Orders ship within 1-2 days

How Your Order Gets to You

From checkout to your doorstep in four simple steps

Step 1

Order Placed

Your order is confirmed and payment is processed

Instant
Step 2

Processing

Items are carefully picked, quality checked, and packed

1-2 business days
Step 3

Shipped

Your package is handed to the carrier and you receive a tracking number via email

Carrier dependent
Step 4

Delivered

Your order arrives at your doorstep

See rates below

Shipping Rates & Times

All rates are calculated at checkout based on your destination

DestinationStandard ShippingExpress Shipping
RateDeliveryRateDelivery
Germany
Free (€80+)2-4 days€9.991-2 days
EU Countries
Free (€80+)5-7 days€14.992-3 days
United Kingdom
€12.997-10 days€19.993-5 days
United States
€14.997-14 days€24.994-6 days
Nigeria
€9.997-14 days€19.994-7 days
Rest of Africa
€16.9910-18 days€29.995-8 days
Rest of World
€19.9910-21 days€34.995-10 days

Free standard shipping on all orders over €80 within Germany and EU countries. Orders under €80 incur a flat rate of €9.99.

Our Packaging

Every order is packed with care in our branded packaging. We use eco-friendly materials wherever possible, including recycled cardboard boxes and biodegradable tissue paper.

  • Branded Thorlarstore packaging
  • Eco-friendly recycled materials
  • Secure padding for fragile items
  • Gift wrapping available at checkout

Customs & Duties

For international orders shipped outside the European Union, please be aware of the following:

Import TaxesCustoms duties and local VAT are determined by your country and are not included in our prices
DDU ShippingAll international orders are shipped Delivered Duty Unpaid, meaning these fees are the recipient's responsibility
Accurate DeclarationsWe label all packages with accurate content descriptions and declared values

Track Your Order

Enter your order number or tracking ID to see real-time delivery updates.

Shipping FAQ

Common questions about delivery and shipping

You can update your shipping address within 2 hours of placing your order by contacting our support team. After that window, the order may have already entered our fulfillment process and changes cannot be guaranteed.

The carrier will typically leave a notice and attempt redelivery the next business day. For some carriers, you may be able to redirect the package to a pickup point or schedule a new delivery time using the tracking link.

We can ship to P.O. boxes within Germany and the EU via standard shipping only. Express shipping options require a physical street address.

Please check with neighbors and any safe spots around your delivery address. If the package is still missing after 48 hours, contact us with your order number and we will open an investigation with the carrier. All shipments are insured.

For orders shipped outside the EU, customs duties and import taxes are determined by your country. These charges are the responsibility of the recipient.

Unfortunately, we cannot combine separate orders into one shipment once they have been placed. To save on shipping, we recommend adding all items to your cart before checkout.

Still have questions about shipping?

Contact Support
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