Not completely happy with your order? No worries. Our return process is simple, transparent, and designed to give you peace of mind.
From date of delivery
Prepaid label included
After item inspection
Return and reorder process
Four simple steps to return your item
Fill out the return request form below or log into your account and go to Orders to initiate a return.
Within 24 hours, you will receive an email with return label details and packing instructions.
Securely pack the item in its original packaging if possible. Attach the return label and drop it off at the nearest carrier.
Once we receive and inspect the item, your refund is processed within 3-5 business days to your original payment method.
Check if your item qualifies for a return
What to expect after you ship your return
We receive your package at our facility
Item is checked against return conditions
Refund is issued to your original payment method
Depending on your bank, it may take additional days to show
Fill out the form below and we will email you return instructions
We have received your return request. You will receive instructions via email within 24 hours.
You can also initiate returns from your account dashboard under Orders. Account dashboard
Common questions about our return policy
We currently process exchanges as a return and new order. Simply return the original item and place a new order for the item you want. This ensures the fastest turnaround.
Returns within the EU include a free prepaid return label. For international returns, the shipping cost is the responsibility of the customer. If the return is due to our error, we cover return shipping regardless of location.
Yes, gifts can be returned. The refund will be issued as a store credit to the recipient. Please contact our support team with the order number to initiate a gift return.
Please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange a free return and send a replacement or full refund.
Typically 7-14 business days from when you ship the return to when the refund appears in your account. This includes transit time, inspection, and bank processing.
Absolutely. You can return individual items from an order. Just select the specific items you want to return when filling out the return request.
Need more help with your return?
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